Refund & Cancellation Policy

Customer satisfaction is our priority - "The customer is always right"

Our Commitment to You

At Baytko, we believe in putting our customers first. Our Quality Assurance team works diligently to ensure every service meets our high standards, and we stand behind our commitment to customer satisfaction.

Quality Assurance

Our dedicated QA team reviews every service to ensure it meets our quality standards. We continuously monitor and improve our service delivery process.

Customer First

"The customer is always right" - this principle guides all our decisions. We prioritize your satisfaction above all else.

Refund Policy

We offer flexible refund options to ensure your complete satisfaction

Full Refund Conditions

  • • Service not completed as agreed
  • • Service quality below our standards
  • • Service provider fails to show up
  • • Service cancelled by Baytko due to circumstances beyond your control
  • • Any technical issues preventing service delivery

Partial Refund Conditions

  • • Service partially completed but not to satisfaction
  • • Additional charges not agreed upon
  • • Service delayed beyond reasonable time
  • • Minor issues that don't affect overall service quality

Refund Process

  1. 1. Contact our support team within 24 hours of service completion
  2. 2. Our QA team will review your case within 48 hours
  3. 3. If approved, refund will be processed within 3-5 business days
  4. 4. Refund will be credited to your original payment method or Baytko wallet

Cancellation Policy

Flexible cancellation options to accommodate your changing needs

24+ Hours Notice

Cancel with 24+ hours notice and receive a full refund with no cancellation fees.

2-24 Hours Notice

Cancel with 2-24 hours notice and receive a 50% refund. Small cancellation fee applies.

Less than 2 Hours

Cancellations with less than 2 hours notice may incur full charges. Exceptions may apply for emergencies.

How to Request Refunds or Cancellations

Through the App

  1. 1. Open your order in the Baytko app
  2. 2. Tap "Cancel Order" or "Request Refund"
  3. 3. Select your reason from the options
  4. 4. Submit your request
  5. 5. Our team will review and respond within 24 hours

Contact Support

  1. 1. Call our support hotline
  2. 2. Email us with your order details
  3. 3. Use our live chat feature
  4. 4. Provide order number and reason
  5. 5. Our QA team will investigate and respond

Questions About Refunds or Cancellations?

Our customer support team is available 24/7 to help you with any questions

Contact Support