Terms of Service

Terms and Conditions

1. Introduction

These Terms and Conditions govern your access to and use of Baytko's mobile application and related services. By creating an account, accessing the App, or using any Services, you ("User") agree to be bound by these Terms in full. If you do not agree with any provision of these Terms, you must immediately cease use of Baytko. These Terms constitute a legally binding agreement between you and Baytko and supersede any prior agreements or understandings relating to the Services.

2. Eligibility and Account Registration

To access Baytko, users must register by providing accurate and verifiable personal information, including full name, email address, phone number, city, district, and IP address. Users must be at least eighteen (18) years of age or otherwise legally capable of entering into binding agreements under applicable law. Users are responsible for maintaining the confidentiality of account credentials and are liable for all activity conducted under their accounts. Baytko reserves the right to suspend or terminate accounts containing false, misleading, or incomplete information.

3. Acceptable Use

Users agree to use Baytko in a lawful and responsible manner. Prohibited activities include, but are not limited to, attempting unauthorized access to Baytko systems, transmitting malicious software, interfering with the App's operations, or using the Services for fraudulent, abusive, or illegal purposes. Baytko reserves the right to investigate any misuse of the Services and to take legal action where necessary.

4. Service Provision and Third-Party Resources

Baytko facilitates access to home service professionals ("Experts") who are contracted and supervised directly by Baytko. Experts provide services at User-specified locations and remain under Baytko's contractual oversight. While Baytko endeavors to ensure service quality, we do not guarantee the actions, accuracy, or timeliness of any Expert. Use of third-party payment, communication, or logistics services is subject to the respective third-party terms, and Baytko shall not be liable for any actions, omissions, or disputes arising from such third parties.

5. Experts / Contractor Rights and Responsibilities

Experts retain all rights granted under their contract with Baytko and are authorized to perform services at the User's location. Users acknowledge that Experts act under Baytko's direction and are not employees or agents of the User. Experts have the right to refuse work that is unsafe, illegal, or beyond the scope of the agreed service. Users must respect the rights, professional autonomy, and dignity of Experts, and any interference or violation of these rights is strictly prohibited. Baytko ensures that experts are provided with a legally secure and safe working environment and that their contractual and legal rights are fully protected while performing services.

6. Account Suspension, Termination, and Irreversible Deletion

Baytko reserves the right to suspend or terminate User accounts for violations of these Terms, misuse of Services, fraudulent activity, or as required by law. Users may also voluntarily delete their accounts. Upon deletion or termination, all personal data, purchase history, and account information will be permanently removed. Once an account is deleted and any applicable recovery period has expired, it is not possible to restore the account or recover associated data. Baytko shall have no obligation to recover deleted accounts or information. Users are solely responsible for any data loss resulting from account closure.

How to Delete Your Baytko Account

1. Open Settings on your Baytko Profile.
2. Navigate to your Profile within Settings.
3. Select Delete Account from the menu.
4. Provide a reason for deleting your account (optional but helps us improve).
5. Review the warning about irreversible deletion: all your data, including account information, service history, and preferences, will be permanently removed.
6. Confirm your decision and tap Delete Account to complete the process.

7. Access and Recovery Procedures

In cases of lost account access, Baytko provides recovery mechanisms through verification of the registered email, phone number, or other identity credentials. Recovery requests may be denied if insufficient proof of ownership is provided or if fraudulent activity is suspected. Users acknowledge that recovery may not be possible after account deletion, termination, or expiration of any recovery period, and Baytko shall bear no liability for lost data.

8. Intellectual Property

All intellectual property rights, including trademarks, logos, software, and content, are owned or licensed by Baytko. Users are granted a limited, non-exclusive, non-transferable right to access the App and Services for personal use only. Any unauthorized reproduction, modification, distribution, or commercial exploitation of Baytko intellectual property is prohibited and may result in legal action.

9. Limitation of Liability

To the fullest extent permitted by law, Baytko shall not be liable for indirect, incidental, consequential, or punitive damages arising from the use of the Services, including but not limited to loss of profits, data, or goodwill. Baytko's total liability for any claim shall not exceed the amount paid by the User for the Services that gave rise to the claim.

10. Indemnification

Users agree to indemnify, defend, and hold harmless Baytko, its affiliates, employees, and directors from all claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of: (i) breach of these Terms, (ii) misuse of the Services, or (iii) violation of any law or third-party rights. This obligation survives account termination.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which Baytko operates. Any disputes arising under or in connection with these Terms shall first be attempted to be resolved through amicable negotiation. Failing which, disputes shall be submitted to the exclusive jurisdiction of the competent courts in Baytko's principal place of operation.

12. Amendments

Baytko may amend or update these Terms at its discretion. Updated Terms will be published within the App and shall take effect immediately unless otherwise specified. Continued use of Baytko constitutes acceptance of any amended Terms.

13. Contact Information

For inquiries, complaints, or clarifications regarding these Terms, Users may contact Baytko via the App's support channels or email. Baytko is committed to addressing all inquiries promptly and fairly.

Phone Number: 0662294444
Email Address: [email protected]
Address: Erbil, Iraq, Sky tower/ E - 26 - 8
Office Hours: Sunday to Thursday/ 09:00AM to 17:00

Privacy Policy

1. Introduction

Baytko is committed to protecting and respecting the privacy of all individuals who use our application and related services. This Privacy Policy sets out the basis on which we collect, use, store, disclose, and safeguard your personal data when you create an account, access our platform, or engage with our home services. By signing up to Baytko, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

2. Data Collection

To provide our Services effectively, Baytko collects and processes specific categories of personal information. This includes, but is not limited to, your full name, email address, phone number, city and district, and Internet Protocol (IP) address. Such information is required for account registration, communication, and the accurate delivery of home services to your designated location. We may also collect information about your device, browser type, and usage data for the purpose of improving performance and enhancing user experience.

3. Use of Data

Baytko uses your personal data solely for legitimate business purposes and in accordance with applicable data protection laws. Your information enables us to manage your account, process and fulfill service requests, verify your identity, and communicate with you regarding updates, promotions, and customer support. Furthermore, we may analyze aggregated usage trends to improve the efficiency, safety, and reliability of the Services. Your data shall not be used in any manner inconsistent with the purposes for which it was originally collected, except where you have provided explicit consent.

4. Cookies and Tracking Technologies

Our application may use cookies and similar technologies to enhance functionality, personalize user experience, and collect statistical information about user interactions. Cookies enable us to remember user preferences, streamline navigation, and ensure the efficient delivery of content. By continuing to use Baytko, you consent to the placement of cookies on your device. Users retain the right to disable cookies through their browser settings; however, doing so may affect the availability and functionality of certain features.

5. Data Sharing with Third Parties

Baytko may share limited personal data with third-party service providers and partners strictly for operational and legal purposes. This may include payment processors, communication platforms, and delivery contractors who require access to certain details in order to complete service requests. We ensure that all third parties adhere to strict confidentiality and security obligations. We will never sell, rent, or trade your personal data to unaffiliated entities for marketing purposes. Data may also be disclosed if required by law, regulation, or judicial order.

6. Data Security

The protection of your personal data is of paramount importance to Baytko. We implement robust technical, administrative, and physical safeguards designed to protect against unauthorized access, misuse, alteration, or disclosure of your information. While we take all reasonable precautions to secure your data, no method of transmission over the internet or method of electronic storage can be guaranteed as completely secure. Users acknowledge this inherent risk when using our Services.

7. User Rights

In accordance with applicable data protection laws, users of Baytko retain the right to access, correct, update, or delete their personal information at any time. You may also request that we limit or object to the processing of your personal data, subject to legal and contractual obligations. Account holders may withdraw consent to the collection and use of data; however, such withdrawal may limit or prevent access to certain Services. Requests regarding data rights shall be processed in a timely manner upon verification of the user's identity.

8. Policy Updates

Baytko reserves the right to amend, revise, or update this Privacy Policy at its sole discretion to reflect changes in legal requirements, business practices, or service offerings. All updates will be posted within the application and will be effective immediately upon publication, unless otherwise specified. Continued use of Baytko following any modifications constitutes acceptance of the revised Privacy Policy. Users are encouraged to review this Policy periodically to remain informed about how their data is handled.

9. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or the manner in which Baytko handles personal data, you may contact us through the communication channels available within the application or at our designated email address. We are committed to addressing inquiries and complaints promptly, fairly, and in compliance with applicable privacy laws.

3. Use of the Services.

• Address. To use the Services, you will need to create a public address (in other words, a self-hosted wallet) on the Ethereum blockchain (“Address”) via the Services or import the public/private key pair controlling an existing wallet to your Address. When you create an Address, the Services will generate a twelve-word recovery phrase (“Recovery Phrase”), which is a mnemonic that can be used to generate the private key you will use to control the digital assets held in your Address. You should save your Recovery Phrase in a safe place that only you can access. If you import a private key controlling an existing Address, then the Services will store on your device an encrypted copy of your private key, which can be decrypted by you by using your password associated with your device (“Password”). The Password, the private key, and the Recovery Phrase (together, your “Credentials”) are highly sensitive and should be kept confidential. You are responsible for safekeeping your Credentials. Further, you are responsible for all activities that occur under or in connection with your Address, or are otherwise attributable to your Credentials, whether or not you know about them.
• Access and Recovery Procedure. The Company does not store your Credentials and cannot decrypt or re-generate your private key. However, you can use the Services to re-generate your private key from your Recovery Phase. Your personal device may store your Credentials in an encrypted manner, but we do not have access to these details. You acknowledge that the Company does not have access to your Address or the digital assets thereon and is not responsible in any way for the security of your Address, any digital assets thereon, or any transactions made through the Services, and THE COMPANY HEREBY DISCLAIMS ANY AND ALL LIABILITY AND RESPONSIBILITY FOR OR IN CONNECTION WITH YOUR ADDRESS, ACCESS CREDENTIALS, OR ANY DIGITAL ASSETS OR TRANSACTIONS THEREON OR THERETHROUGH, AND YOU AGREE TO HOLD THE COMPANY HARMLESS FROM AND IN CONNECTION WITH ANY SUCH LIABILITY OR RESPONSIBILITY.

4. Third-Party Resources and Services.

The Services may allow you to access third-party websites, services or other resources. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites, applications, or resources, including any DApps. Your use of any third-party websites, applications, or resource (including linking your Address to any third-party address) may be subject to such third party’s terms, conditions, restrictions, and privacy policies, which are solely between you and such third party.

5. Suspension and Termination.

We may suspend or terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you, including as required by applicable law or any governmental authority, or if we determine that you are violating these Terms. Such suspension or termination shall not constitute a breach of these Terms by the Company. In accordance with our anti-money laundering, anti-terrorism, anti-fraud, and other compliance policies and practices, we may impose reasonable limitations and controls on your ability to use the Services. Such limitations may include where good cause exists, rejecting transaction requests or otherwise restricting you from using the Services. Upon any termination, discontinuation or cancellation of the Services, the following Sections will survive: 6, 7(a) (only for payments due and owing to the Company prior to the termination), 11, 12, 13, 14, 15, 16 and 17.

6. Limitation of Liability.

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER THE COMPANY NOR ITS SERVICE PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY OR ITS SERVICE PROVIDERS HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
• TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES EXCEED THE AMOUNTS YOU HAVE PAID OR ARE PAYABLE BY YOU TO THE COMPANY FOR USE OF THE SERVICES OR ONE HUNDRED DOLLARS ($100), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO THE COMPANY, AS APPLICABLE.
• THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN THE COMPANY AND YOU.

7. Contact Information.

If you have any questions about these Terms or the Services, please contact the Company at [email protected]